Frequently Asked Questions

Do you have any store / Display or you only sell on line on ontariohardware.com ?

Structure of our Business is “Online Store”. But we are open to Public as well for sale. We have small dispatch Store located at 30 intermodal Drive in Unit # 2 ( see more details in “contact us”tab). Most of products are on display at this Dispatch Store. Customer can checkout online or also can pay at terminal in store after purchase direct.

How Old is company Ontario Hardware

Ontario Hardware is established in 2012 with business focused on faucets and relevant accessories. Since then, Sucessfully serving all over canada with great strength of after sales service.

Is installation guide is included in package?

Currently , all kitchen faucets are coming with Installation guide. We are working on other products as well. Meanwhile for any questions related to installtion, feel free to email at [email protected]. Customer also feel free to call us (905-463-4525) for any installation concerns.

What is shipping charges?

Ontario Hardware offer absolutely free shipping for all orders above 100$. In some cases, order no need to be even 100$. During check out process , there is always step to opt 0$ shipping.Please feel free to choose that if your order is above 100$. Please call us if your order is less than 100$. we will try our best to waive off or at least make it less for you.

When was FAQ written?

We started FAQ tab on 21st April 2015. Please wait for more questions posted soon.

When we call , Why its busy line showing or not get connected?

Our phone lines are always open and never stop. In today’s world, we rely on phone network. If call shows any tone except voicemail that means network problem. Always try again same number or provided other number( 647-342-1766). We call back 100% even on miss call. We advise to leave message to get better return call service.

Why your business hours 9:30 - 4:30 Only? I leave work at 6:30 p.m. how i come to store then ??

To make our business economical,  our business hours are short. BUT we are always open after business hours on your kind request with no obligation to buy. You can book your appointment with as low as 2 hours short notice to visit and view quality products on display at dispatch centre located at 30 intermodal drive in unit #2. Best way to book is to fill short form on bottom of “contact us” tab or simple call us 647-342-1766, 905-463-4525 & 1-866-999-6899. Flosens is committed to serve you better after businesss hours too.

Why your kitchen faucets are at so low price compare to market. Are they cheap!!

Ontario Hardware have built customized Kitchen Faucets with bulk Quantity. We are major supplier to Contractors and Direct seller with |NO MIDDLEMEN|. As far as quality of Flosens Kitchen faucets is concerned, They are produced with |LEAD FREE| material , so , able to get AB1953 certification. All faucets have achieved 4 certifications including  a) Cupc ( Ensure all plumbing connection as per Canadian Standard) b) AB1953 (Ensue Lead Free. In addition, Flosens is renowned for its |BEST WARRANTY|. We are able to give strong warranty as we not only know the structure of our products, we are confident about its functionality as well.